AfDB – The one-stop shops have made a real difference to our community,” says a small grocery shop owner in the northern city of Pemba, Issa Valigy Sungyahama, pointing proudly to her newly acquired business license that has been nicely framed and hung on the wall.
Pemba is one of the six Mozambican provincial capitals that have benefited from the establishment of One-Stop Shops, an initiative supported by the AfDB Public Sector Reform Project.
One-Stop-Shops are administrative service centres that gather all concerned governmental departments under the same building, enabling entrepreneurs to register and obtain licenses for their companies in one single location.
“Streamlining administrative procedures through the establishment of One-Stop-Shops has greatly reduced time, transaction costs and duplication for both citizens and government”, the Permanent Secretary at the Ministry of Public Reforms, Mr. Eduardo Nhampossa, says.
